Refund and Return

Last Updated: 01-10-2026
Effective Date: 14-10-2026

1. Overview

Because Dragon Software Store sells digital products — software licenses, activation keys, download codes, and subscriptions — there is nothing physical to ship back to us. That means our policy is built around refunds and license resolution, not physical returns.

We want you to be confident in every purchase. If something isn’t right, we’ll work with you to fix it — or refund you, if you qualify.

The short version:

  • Request a refund within 14 days of purchase

  • The license key must be unused and unactivated

  • Defective, misdescribed, or non-working software is always covered

  • Subscriptions can be cancelled anytime; refunds apply to unused billing periods as described below

2. Refund Eligibility Window

Purchase Type Refund Window Conditions
One-time license (perpetual) 14 days from purchase date Key unused / not activated
Subscription (monthly) 14 days from initial purchase First billing period only
Subscription (annual) 30 days from purchase date Pro-rated if partially used*
Bundle / multi-license 14 days from purchase date All keys in bundle unused
Pre-order / unreleased title Until 14 days after release Key unused
Upgrade / renewal 14 days from purchase date Not yet applied to an existing license

* Pro-rated refunds are at our discretion and may exclude processing fees.

The refund window starts on the date your order is confirmed, not the date you first open the software.

3. When You Qualify for a Refund

You are eligible for a full refund if:

  • You request it within the applicable refund window

  • Your license key has not been activated, redeemed, or registered

  • You have not downloaded and installed the software (where download is tracked)

  • The product was misdescribed on our Site

  • The license key is invalid, already used, or doesn’t work

  • You were charged twice or charged in error

  • The software does not function as advertised and our support team cannot resolve it

4. When Refunds Are Not Available

Refunds will generally not be issued when:

  • The refund window has expired

  • The license key has been activated, redeemed, or registered

  • The software has been downloaded or installed (for downloadable products)

  • The issue results from your device, operating system, or hardware not meeting the published system requirements

  • You simply changed your mind after activating the software

  • The product was purchased by mistake and the key has already been revealed or used

  • The order was flagged as fraudulent or abusive

  • The product was sold as final sale or non-refundable and clearly labeled as such at checkout

  • You have already received a refund for the same order

We know that last category can feel strict. If you activated a key by accident and the software is genuinely unusable for you, contact us anyway — we review these case by case.

5. Defective, Wrong, or Non-Working Software

If your key doesn’t work, the download fails, or you received the wrong product, we’ll make it right. In most cases we resolve this without a refund by:

  1. Re-issuing a replacement key

  2. Correcting the order

  3. Escalating to the publisher for activation support

  4. Refunding in full if we cannot resolve it

These cases are always covered — even outside the standard window — provided the claim is made in good faith and within a reasonable time.

6. How to Request a Refund

Step 1 — Contact us
Email order@accuvoice.net with the subject line: Refund Request – Order #[Your Order Number]

Step 2 — Include the following:

  • Order number

  • Email address used at checkout

  • Product name

  • Date of purchase

  • Reason for the request

  • Whether the license key has been activated or redeemed

  • Screenshots of any error messages (if applicable)

Step 3 — We review
Our team will review your request and respond within 2 business days. We may ask follow-up questions or request that you attempt basic troubleshooting with our support team first.

Step 4 — Decision and processing
If approved, your refund will be issued to your original payment method.

7. Refund Processing Times

Once approved:

Stage Timeframe
Approval notification Within 2 business days of request
Refund issued by Dragon Within 1–2 business days of approval
Funds appear in your account 5–10 business days (varies by bank/card issuer)

Processing times are controlled by your bank, card issuer, or payment provider. We’ll send you a confirmation once the refund leaves our system.

Important: If you received a license key, it will be deactivated upon refund. Please uninstall any software associated with it.

8. Subscription Cancellations

You can cancel a subscription at any time from your account dashboard or by contacting support.

  • Cancellation stops future billing. You retain access until the end of your current paid period.

  • Cancelling is not the same as refunding. A cancellation alone does not generate a refund.

  • Annual subscriptions: May be eligible for a pro-rated refund within 30 days of purchase, at our discretion.

  • Monthly subscriptions: Refunds apply to the first billing period only, within 14 days.

  • Free trials: Must be cancelled before the trial ends to avoid being charged. Charges after a trial rollover are refundable within 14 days if the software has not been used.

9. European Union & UK Customers — Right of Withdrawal

If you are a consumer in the EU or UK, you generally have a 14-day right of withdrawal for distance purchases.

However, under the Consumer Rights Directive, that right does not apply to digital content supplied immediately once:

  • You have given express consent to immediate delivery, and

  • You have acknowledged that you lose your right of withdrawal, and

  • We have provided confirmation of that consent

At checkout, you will be asked to consent to immediate delivery and acknowledge the loss of withdrawal rights. If you do not provide that consent, your order may be delayed so the withdrawal period can run.

Nothing in this section affects your statutory rights regarding faulty or misdescribed goods, which remain fully protected.

10. Chargebacks & Payment Disputes

Please contact us before filing a chargeback. We can almost always resolve the issue faster than a bank dispute.

If a chargeback is filed:

  • Your account may be suspended pending investigation

  • Any associated license keys may be deactivated

  • You may be blocked from future purchases if the dispute is found to be fraudulent

We cooperate fully with payment providers and provide order records, download logs, and activation data when required.

11. Exchanges

We do not offer direct product exchanges. If you’d like a different title:

  1. Request a refund for the original order (if eligible)

  2. Place a new order for the product you want

This keeps our records, licensing, and refunds clean and traceable.

12. Gifts and Third-Party Purchases

  • Refunds are issued to the original purchaser’s payment method only

  • If you received software as a gift, the purchaser must request the refund

  • Gift cards and store credit are non-refundable and non-transferable

13. Repeated Refund Requests

We monitor refund activity to protect our store and our publisher partners. Accounts with excessive or abusive refund requests may have refund privileges limited or be blocked from purchasing. We will always notify you before taking action.

14. Summary Table

Situation Refund?
Key unused, within 14 days ✅ Yes
Key activated, changed mind ❌ No
Key invalid or won’t activate ✅ Yes
Wrong product delivered ✅ Yes
System requirements not met (published clearly) ❌ No
Duplicate charge ✅ Yes
Subscription cancelled mid-period ❌ No (access continues to period end)
Annual subscription, within 30 days ⚠️ Pro-rated, at our discretion
Outside refund window ❌ No (except defective/misdescribed)

15. Contact Us

Questions about a refund? We’d rather help than have you leave frustrated.

Dragon Store — Customer Support
Marjory Chuch 10373 Antrim Church Rd Greencastle, PA 17225 United States

Email: order@accuvoice.net
Support Hours: 24/7
Response Time: Within 2 business days

16. Policy Changes

We may update this Refund & Return Policy at any time. The version in effect at the time of your purchase governs your order. Changes will be reflected in the “Last Updated” date above.